Refund Policy

RETURN POLICY & REFUND POLICY

We understand that you had some issues with our product and wish to return it, don’t worry we have a very flexible return policy in place for any discrepancies that you may face while shopping with nutrajj.shop.

Clearance Sale - The main products can be exchanged/returned. The clearance sale items cannot be exchanged/returned.
Products that are eligible for return, can be returned within 7 days of receiving the shipment.
We've only a one-time Return or Exchange policy.
An opening video is a must in case you claim that you have received a wrong product from our side.
Reverse pickup is to be done by our team and usually done in 3-5 working days.
We generally take up to 10 daysfrom the date of return has been picked up, to initiate the refund directly to your bank account or any other(if specified otherwise).
Can apply for a return or exchange using this email:-infoshoppingshop05@gmail.com

All returns are subject to the discretion of nutrajj.store
Reverse pickup for return requests is only available for selected number of pin codes.Your request for return is subject to the availability of a reverse pickup facility for your pincodes by our shipping partner. If the customer wants to return or have any questions, please write to infoshoppingshop05@gmail.com
We are not liable to refund for the wrong product sent by the customer as a return, if a customer wants their product back they have to bear shipping charges.
Refund will be credited within 7-10 days to your original payment method. add this statement in refund.

EXCHANGE POLICY

Exchange can be done within 7 days from the date of delivery.

Only products that are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging, and eligible for exchange.

Please mail us your order no, name, address, and number, and email to infoshoppingshop05@gmail.com within 7 days of the product being delivered.

Please do note, that exchange is allowed once per order. Once the order is exchanged, it can't be returned.
We've only a one-time Return or Exchange policy.
Exchange is allowed with the same or different products
Cancellation of orders purchased during the sale might not be applicable it depends on sale/offers terms and conditions. We will mention our terms and conditions below the offers and sale section.
Customers can apply for a return or exchange using this Email:- infoshoppingshop05@gmail.com

DEFECTIVE PRODUCT

If you receive a damaged/defective product, contact us within 24 hours of receiving the product on infoshoppingshop05@gmail.com Once the complaint is raised, you have to send us a screenshot of your damaged/defective product along with the description of the damage on infoshoppingshop05@gmail.com Other discount offers cannot be clubbed on a purchase during the sale period.

TAMPERED DELIVERY POLICY

nutrajj.shop uses third party logistics for processing all the orders. In unforeseen circumstances wherein logistics partner refuses to accept customer’s claim of wrong or tampered delivery or non-delivery of parcels, Varanga shall not be held liable for any loss until below mentioned guidelines are followed by customers.

If nutrajj.store parcel is received in a tampered condition, the customer shall refuse to accept the parcel from the logistics partner.

In case the customer denies receiving the parcel, while the logistics partner shows the parcel to be delivered, the customer needs to raise the issue within 48 hours of delivery message. mynutraj.store will share Proof of Delivery (POD) with the customer after receiving it from the logistics partner.

Even after sharing POD, if a customer refuses to accept the authenticity of the shared POD, mynutraj.store can ONLY assist the customer in raising the concern with the concerned logistics partner. nutrajj.shop would re-fulfil the order ONLY when the logistics partner confirms that the parcel is lost and not delivered to the customer.